BRAKEUP
    Returns and Exchanges

    Returns & Exchanges

    Our Policy

    We hope you are delighted with your BRAKEUP purchase. If for any reason you are not completely satisfied, you may return or exchange your items within 14 days of receiving your order.

    Items must be returned in their original condition, unworn, unwashed, and with all tags attached. Shoes must be returned in their original box, undamaged, as it is considered part of the product.

    How to Return

    1. Log in to your BRAKEUP account and navigate to your order history.
    2. Select the items you wish to return and choose "Return" or "Exchange".
    3. Print the pre-paid return shipping label provided.
    4. Carefully pack the items in their original packaging.
    5. Attach the return label to the outside of the box and drop it off at your nearest courier location.

    Refunds

    Once we receive and inspect your return, we will process your refund to the original payment method. Please allow up to 7-10 business days for the funds to appear in your account, depending on your bank's processing time.

    Original shipping costs are non-refundable.

    Exchanges

    If you wish to exchange an item for a different size or color, please follow the return process and select the replacement item. Exchanges are subject to inventory availability. If the requested item is out of stock, a refund will be issued instead.